Smartphone manufacturers and carriers are looking for data on their customers and how they use their phones - not to mention being able to directly engage with them and know who they are.
UpChannel is a B2B SaaS/software-as-a-service business that allows smartphone manufacturers and carriers in emerging markets to create and manage relationships with their customers - the device owner.
With UpChannel, telecom manufacturers and carriers can now deliver custom content, apps, eCommerce options, product up-sells, rewards programs, and more through the custom, white-labeled app we provide. The platform also includes the UpChannel Marketplace, which allows for third-party app developers to reach a wider audience.
The platform also includes a web-based dashboard that shows partners where their devices are being used, who services the devices, and more. Dashboard operators are equipped to run analytics, conduct live support (with optional AI-powered bots), diagnose hardware and software issues, and manage help desk tickets.
Our innovative customer engagement products and tools enable telecom manufacturers to generate recurring revenue and create cost savings across the entire life cycle of each device that they manufacture and sell.
Reserve in UpChannel. In the last 10 months alone, our initial product (UpChannel Connect) has been installed by 6 carriers and manufacturers on 1.2M+ devices in 105 countries. We have another 26M+ devices in our sales pipeline for 2018.
Funds will be used to grow our technical and business development teams to further accelerate carrier and manufacturer adoption of and features built into the UpChannel solution.
- UpChannel Co-Founder & CEO Jacob Katsof