SupportMarket is a Title III - Regulation Crowdfunding Campaign and is actively accepting investments.
$250.00 minimum investment

SupportMarket

Connected & IoT Support Marketplace

Small OPO
Las Vegas, NV
Technology
Accepting International Investment

Technical Support for IoT Era on Your Fingertips

Invest in SupportMarket

Why do “smart devices” make people feel so dumb? Getting support to configure devices, fix them or even just keep them updated can be a nightmare. Maybe the local repair shop has seen a device like yours before, and maybe not. Or maybe you should call the nearest teenager with a penchant for computers. Either way, everyone dreads that moment something goes wrong on their device and they need to find the right technician to fix it. 


Even mechanical devices aren’t mechanical anymore. Car mechanics no longer work solely on brake check-ups or rotating tires—half of the car’s functioning is software. As more intelligent onboard features gain traction and smart cars get on the road, a full set of new skills is needed.


Getting help shouldn’t leave people feeling helpless. Being the best should have its rewards. SupportMarket recognizes the power of connected devices to make major improvements in people’s lives, but it won’t happen unless it’s easy to find support to help people configure and use new devices, fix broken devices, and upgrade them in a timely manner. Technical support in the IoT era is no longer about individual manufacturers, retailers, telcos, and internet service providers. It’s about a seamless service experience across connected devices to deliver on consumer expectations.


SupportMarket’s mission is to create a reliable, rapid, and immediate source for anyone to get support on any device. By leveraging distributed ledger technology, SupportMarket is creating a platform to enable borderless, economical and quality support options, and to recognize and reward those technicians who are doing the best jobs.

Billions of dollars are spent and billions more are under-utilized in the support services segment. Almost $481 billion is expected to be the worldwide spend on Technology Support Services as per Statista's Report. The poor state of support services is slowing down adoption and ultimately preventing people from enjoying the benefits available through technology. SupportMarket intends to leverage the immense data pool created by devices to deliver better support irrespective of the age, make or type of device. Not only can this kind of system provide the best support personnel and solutions for each and every device, over time the system becomes proactive. By creating a repository for records of device behavior and utility patterns, the system can foresee problems and provide proactive upgrades and support. The data collection and artificial intelligence through SupportMarket’s Aiisma™ AI will enable OEM’s and product companies further improve and enhance their products.


Support services reviews are important, but they aren’t categorized for easy access, and the best people aren’t always rewarded for their talent. The SupportMarket system will use a tokenized reward system that provides matching between talent and clients in a way that is innovative and benefits the entire ecosystem. 

Solutions providers are ranked for their knowledge and success with specific devices, so clients don’t get a “technical expert”, but rather an expert for the specific device. Support personnel can develop specific deep expertise and not worry about how to find clients, because the system matches them with the right clients with the specific needs they can fill.


Our proprietary AI and marketplace model, being built on Distributed Ledger Technology, is aimed at disrupting the industry—for consumers and service providers alike. By investing in SupportMarket, you will be helping us create easy, accessible, and economic support for connected devices, boosting adoption and creating a sense of ease for anyone anywhere with any device.


Development Stage

SupportMarket is not just an idea. Different features and their development stages are listed for better understanding of the project status:


A. Support & Services Marketplace:

        - Customer Relationship Management console with user history, service history, device history, contract status, ticket status, service steps executed,              service rating management, payment integration etc have been completed & tested. UI/UX being worked upon.

        - User Interface & Experience in development keeping in mind the consumer convenience of browsing through the platform and executing orders.

        - Contract & Settlements System in beta testing on distributed ledger test environments. Creation & execution of service contracts for general                       consumer with ease being the primary focus.

        - Integration with Aiisma consoles on Windows, iOS, Android platforms completed and currently in beta testing.

        - Knowledge base in design phase and expected to be released as the last item on the marketplace.


B. Aiisma - Consumer application and Artificial Intelligence agent:

       - Windows, iOS & Android versions currently being tested for different needs.

       - Embedded version in protoype phase. Being tested for security and structural integrity designs.

       - Big Data integration for Artificial Intelligence Algorithms complete.

       - Basic connected devices algorithms operational, more being tested and added.

       - Voice commands, Stand Alone Device & Virtual Reality in design and hardware design phase.


C. Data & Warranty Marketplace: This is in design phase and will be worked on gradually over coming months as we work towards increasing the team size.


The Offering


$0.25/share of Series CF Preferred Stock│When you invest you are betting the company’s future equity value will exceed $1,095,000.


SupportMarket is marketplace for Support, Services, Data & Warranty for IoT devices enabled by Distributed Ledger Technology and powered by Artificial Intelligence

SupportMarket's Business Verticals

Service Marketplace

SupportMarket strives to become the go-to marketplace for any and all support requirements for IoT connected device issues. Beginning with computers, laptops, mobiles, tablets, televisions, and right up to home security systems, AR/VR technologies, and even automobiles gradually. The list will only increase with each passing day as new devices connect to the internet.

Data Marketplace

With increasing development in IoT devices, the need for usage and behavior data is high. Manufacturers and OEMs need this data to improve on products or to develop new ones. We will provide a marketplace for consumers to make data available for businesses to use, making this a revenue stream for consumers while giving relevant access to businesses.

Insurance & Warranty 

SupportMarket gradually intends to create a warranty services ecosystem irrespective of the make, age or type of the device. Why can't consumer's carry forward warranties? Why can't they earn repair credits for the data generated by their devices? Why can OEMs reduce warranty-related revenue outflow by engaging trusted third parties? We will create the solution.

SupportMarket Serves an Urgent and Massive Need

A recent report by Cisco found that within 3 years the average number of connected devices per person in North America will be 13. Some are personal devices such as mobile phones and computers, and others are IoT devices that serve us, such as connected vehicles, sensors, and business devices. More and more worldwide, but particularly in America, every aspect of people’s lives is touched by connected devices


Why go into your Starbucks app to place a mobile order for espresso, when you can just tell Google Home to have it ready when you drive by? Why bother yourself with mundane tasks such as ordering laundry detergent, when the washing machine can detect you’re low on powder and order itself? How about a thermostat that knows who is in the house and adjusts the temperature for them individually? While these devices can provide exciting conveniences, if they are too hard to configure, update, and keep secure, then people get overwhelmed and either don’t buy them or shut them off.  


Support is becoming a specialty. Support is increasingly being supplied by outsourcing and service agreements, rather than the manufacturers themselves. While this may look like a bottom-line win for manufacturers, it means uncertainty for consumers. The demand & need for IoT devices is surging, and while the current projections place it at about $156 billion USD, it is estimated the IoT services spending worldwide will reach a cost of $480 billion USD by 2020 (Statista)


First and third-party warranty support on devices doesn’t give consumers what they need when they need it, and they certainly don't provide the level of security we are going to need as a society. Proactive support and service are an absolute must as more and more of these devices perform functions that can either risk or save lives in the areas of health, self-driving vehicles, the design of architectural structures, etc.  


SupportMarket is creating an Artificial Intelligence that aims to enable a decentralized marketplace for connecting consumers with reputable technical support personnel, products, and new technologies. By creating a decentralized marketplace, SupportMarket plans to provide high-quality, optimized prices and flexible service to clients. AI agents will also be able to enable proactive support designed to optimize services, increase device lifespan and security and reduce maintenance costs.

AI Technology: the Backbone of SupportMarket

In spite of how saturated we are with everyday technology, finding reliable tech support is difficult. People dread the moment they have to configure a new home security system with their iPhone, or when the same iPhone won’t turn on, or when their PC gets infected by a virus, or they can't watch their favorite shows because the SmartTV won't connect to the internet. Rather than work to repair these devices, far too many people opt instead to replace their devices. Finding a technician is daunting, and half the time the repair doesn’t work. Getting a new device is easier and often cheaper.  


In fact, many of these problems are preventable, because the devices are connected and can report their health regularly. However, until now, there is no platform that provides that kind of support across devices. It doesn’t hurt the manufacturers that someone buys a new device. The incentive for providing SupportMarket is mainly in the hands of the clients and the competitors in the support services market.


By creating a support marketplace, not only is SupportMarket able to give people the confidence that their devices will be repaired quickly and effectively irrespective of the make, model or features; but they also can get proactive services. Using its proprietary Aiisma™ artificial intelligence (AI), and a large database of records of devices, the SupportMarket platform can identify devices that are functioning at suboptimal levels and predict problems that have happened with similar devices before they even happen. 


From setup of a new device, through proactive monitoring for malfunctions, to repair initiated by clients or replacement as needed, SupportMarket seeks to create the lifelong support for the increasing number of devices people are using to simplify their lives. 


Beyond the device’s lifetime, SupportMarket is in a unique position to provide recycling and environmentally friendly disposal options for the defunct devices.

Understanding Our Distributed Ledger Technology

SupportMarket is being built on a decentralized ecosystem of Distributed Ledger Technologies - called Ethereum and IOTA. 

 

Our Ethereum network will allow secure decentralized data storage of user information, service contracts and transactional information. The IOTA network will be used for data and information management for device behavior, usage statistics, fault lines, payments, data marketplace, associated rewards and more. The relevant use of DLTs for specific subjects will allow faster provisioning, execution, and recollection of information as and when needed.

 

The platform will also include a robust peer-rating management system that scores the performance of service peers, device status post support, as well as consumer behaviour in terms of adherence to service contracts, ease of access, post service support, logistics execution and more, thereby creating a truly transparent ecosystem one can trust because of the nature of how data is stored on Distributed Ledgers.

There is a Real Demand for Streamlined Technical Support

In the figure above, a research study by Ericsson illustrates the connected devices IoT is primarily divided into and showcasing the massive increase of connected devices over the next years


The demand for IoT services is surging, estimated at USD $480 billion by 2020 (Statista). Support derives from ISPs, web hosting providers, and eventually from the users simply searching online for help and hoping they can trust the service providers they find or the local computer store.


Excluding PCs, Smartphones and Tablets, Gartner expects there will be 26 billion IoT units installed by 2020, which is roughly four times the 7.3 billion smartphones, tablets or PCs currently in use. It also says that IoT product & service suppliers will generate incremental revenues exceeding $300 billion, mostly in services in 2020 which will result in $1.9 trillion in global economic value add through sales.


With such rapid penetration of IoT, it will be imperative that we not only increase the talent of service technicians but increasingly develop pro-active maintenance and repair systems based on Artificial Intelligence that reduce the need for redundant tasks for product maintenance, ease execution of instructions across devices and increase product life. Already, we see chatbots providing customer service. The only practical way to serve so many devices is through automation of a good portion of the support services. SupportMarket is positioning itself to deliver these services in a seamless experience for the consumers.

SupportMarket is the first Line of Defense for Device Repair

Today’s systems are centralized around manufacturers. Unfortunately, most manufacturers use subcontractors to supply support and do not assist with cross product support which is the primary consumer need, so customers end up with mediocre help.

 

SupportMarket aims to be the first line of defense for device repair, so clients no longer experience being passed from service rep to service rep.  We make it easy to get fast and efficient support for any device. As the trusted marketplace for support and service, we take all the pain out of getting service and support for home and business devices.

What Our Marketplace Will Achieve, and How We'll Do It

  • Seamless service experience across connected and IoT devices without the limitation of make, manufacture, age, type or similar other factors for the devices.
  • Allow entrepreneurs to improve operational economics by helping them with in-platform assistance through continuously updated knowledge base around new technologies, and also by providing technical tools necessary for service and repair as shared resources, which could be expensive to buy otherwise.
  • Bring technical support to users’ doorsteps, easing the use of technology as well as increasing the number of devices that people can manage with true convenience.
  • Global Marketplace enables best & economical services for consumers without the limitation of geographies.
  • Increase people’s familiarity and comfort with technology, provide pro-active optimization and usage tips through Aiisma™ and mitigate the fear that comes with such a rapidly-changing technological world.
  • Make support services instantly available and completely convenient.
  • Allow people to switch and upgrade devices quickly and easily.
  • Increase the useful lifespan of devices and reduce downtime by preventive care through an AI-enabled pro-active support.

We Are Already in Beta and Prepared to Move to the Next Level —With Your Support!

With your investment, we plan to create a system and platform where getting your device repaired isn’t a painful, time-consuming process. Your investment will also empower people across the world to offer their expertise to our increasingly device-dependent society. Help us build a device support network that’s based on 21st-century architecture and technology. Invest in SupportMarket! 

Offering Summary

Maximum 4,280,000* shares of Series CF Preferred Stock, ($1,070,000)

*Maximum subject to adjustment for bonus shares. See 10% Bonus below

Minimum 40,000 shares of Series CF Preferred Stock ($10,000)


Company
SupportMarket Inc.
 

Corporate Address
7260 W. Azure Dr. Street 140-1227, Las Vegas, Nevada
 

Description of Business
Distributed Ledger based IoT Support, Services & Warranty Marketplace
 

Type of Security Offered
Series CF Preferred Stock
 
Purchase Price of Security Offered
$ 0.25
 

Minimum Investment Amount (per investor) 
$ 250











The 10% Bonus for StartEngine Shareholders

SupportMarket Inc. (the “Company”) will offer 10% additional bonus shares for all investments that are committed by StartEngine Crowdfunding Inc. shareholders (with ≥ $1,000 invested in the StartEngine Crowdfunding Inc. Regulation A+ securities offering) within 24 hours of this offering going live.

StartEngine shareholders who have invested $1,000+ in the StartEngine Reg A+ campaign will receive a 10% bonus on this offering within a 24-hour window of their campaign launch date. This means you will receive a bonus for any shares you purchase. For example, if you buy 100 shares of Series CF Preferred Stock at $0.25 per share, you will receive 10 Series CF Preferred Stock bonus shares, meaning you'll own 110 shares for $25. Fractional shares will not be distributed and share bonuses will be determined by rounding down to the nearest whole share.

 This 10% Bonus is only valid for one year from the time StartEngine Crowdfunding    Inc. investors receive their countersigned StartEngine Crowdfunding Inc. subscription agreement.


Irregular Use of Proceeds

The Company might incur Irregular Use of Proceeds that may include but are not limited to the following over $10,000: Vendor payments and salary made to one's self, a friend or relative; Any expense labeled "Administration Expenses" that is not strictly for administrative purposes; Any expense labeled "Travel and Entertainment"; Any expense that is for the purposes of prior related-party debt or back payments.

Show More
Most recent fiscal year-end:
Prior fiscal year-end:
Total Assets
$6,465.00 USD
$0.00 USD
Cash And Cash Equivalents
$0.00 USD
$0.00 USD
Accounts Receivable
$0.00 USD
$0.00 USD
Short Term Debt
$1,555,174.00 USD
$0.00 USD
Long Term Debt
$0.00 USD
$0.00 USD
Revenues And Sales
$0.00 USD
$0.00 USD
Costs Of Goods Sold
$0.00 USD
$0.00 USD
Taxes Paid
$0.00 USD
$0.00 USD
Net Income
-$6,465.00 USD
$0.00 USD

Risks

A crowdfunding investment involves risk. You should not invest any funds in this offering unless you can afford to lose your entire investment. In making an investment decision, investors must rely on their own examination of the issuer and the terms of the offering, including the merits and risks involved. These securities have not been recommended or approved by any federal or state securities commission or regulatory authority. Furthermore, these authorities have not passed upon the accuracy or adequacy of this document. The U.S. Securities and Exchange Commission does not pass upon the merits of any securities offered or the terms of the offering, nor does it pass upon the accuracy or completeness of any offering document or literature. These securities are offered under an exemption from registration; however, the U.S. Securities and Exchange Commission has not made an independent determination that these securities are exempt from registration.


Updates

We are going back to the discussion table and re-inventing ourselves

13 days ago

Respected Community,

Thank you for all the support during the weeks starting with our CrowdFunding offering launch. We have had the opportunity to discuss our project with a very wide array of investors, industry leaders and professionals who have shown immense interest in the opportunity and been kind enough to advise us of our weaknesses as well.

We are glad that we had this opportunity and have decided on not closing through the CF offering and instead refunding all our investors at this stage to go back to the discussion table within the team and restructure ourselves as per the feedback received.

Once again, thank you for the support extended this far and the investments made shall be returned to your respective accounts over the coming days.

Regards,

Ankit Chaudhari & Team SupportMarket


Comments ({{profileCtrl.startup.comments_count}} total)

{{profileCtrl.newComment.body.length}}/2500
Show More Comments